Showing posts with label AI. Show all posts
Showing posts with label AI. Show all posts

Tuesday, June 09, 2026

Why Gemini Is the Absolute Worst Choice for Tech Support

Today I am migrating to a new computer as my laptop is speedily dying. I needed to copy a couple of huge folders and my desktop to Google Drive so I could then put it on the new computer without trying to learn to network  the old and new boxes together.

I figured Gemini could teach me how, as it and Drive are both Google products.

Boy fuck howdy, was I wrong.

I now share with you:

Why Gemini Is the Absolute Worst Choice for Tech Support

There is a distinct kind of digital hell reserved for anyone who asks Gemini for technical assistance. You come to the screen with a straightforward problem, expecting a direct answer, and instead, you are dragged kicking and screaming through a grueling, multi-layered circus of digital gymnastics. 

By the time you finally get the answer, you realize the solution was a simple, two-step fix that should have taken thirty seconds. 

The Illusion of Intelligence

Artificial intelligence is supposed to streamline our lives, yet Gemini consistently treats a simple file transfer or a minor software glitch like it is trying to crack the Enigma code. Instead of looking at the actual root of the problem, the AI immediately jumps to the most convoluted, show-off workarounds it can dig up. 

It will have you digging through obscure system registries, copying text strings, or installing secondary applications, acting like a pretentious IT worker who wants to prove how smart they are rather than actually helping you. 

The 16-Step Circus

The pattern is always the same:

Steps 1 through 5: The AI suggests an over-engineered workaround that completely ignores how your system is actually behaving.

Steps 6 through 12: When the first workaround inevitably fails, it doubles down, offering increasingly frustrating fixes that only create new errors and waste hours of your time.

Steps 13 through 15: It runs you in circles, making you click back and forth through menus, completely oblivious to the rising tide of user blood pressure on the other side of the screen.

Step 16: Only after you are completely exhausted and ready to throw the computer out the window does it casually drop the real fix, the simple, brain-dead easy solution that should have been Step One.

Zero Stakes, Maximum Stress

Because Gemini is a collection of code, it doesn't get a headache. It doesn't experience the mounting panic of a frozen screen, a ticking clock, or a massive, hours-long upload delay. It can simulate an apology, but it feels no remorse for leaving the person behind the keyboard holding a massive bag of tech stress. 

If you need a creative brainstorm or a quick summary, Gemini might do the trick. But if your folders are locked down, your software is acting up, or your system is giving you the red X of doom, save yourself the agony. Do not ask the AI. It will always choose the longest, most painful road to get you across the street.